Dispute Resolution

This policy is applicable to our website sunplay.casino/en. Please read it carefully because they form a legal agreement between you and us in relation to access and use of our website, together with other terms located in the respective section.

For any complaints regarding our services first of all we suggest contacting us via Customer Support. Please describe your complaint in details and attach relevant documents or screenshots, if any. Our specialists will try to resolve the issue on a timely basis and come back to you with a resolution. We may contact you for further clarifications prior to taking a decision.

If you think that the resolution we have provided is not efficient, you may contact Curacao E-Gaming, a gaming commission entitled by Curacao government and a master license holder. Please note that you should have gone through the complaint procedure with us first and receive our resolution prior to bringing a complaint to Curacao E-Gaming. You can file a complaint via email [email protected].